Delivery & Return Conditions

You can return any product purchased from Woodenzy within 14 days of delivery.

Steps
  • Send an e-mail to our support team with your return request using support@woodenzy.com. Submit all the information about your order, why you want to return the product, and photos of the product if it is damaged/missing/wrong product.
  • Once your return request has been approved, our support team will provide you with a return shipping address.
  • Send the product complete with its invoice, all other auxiliary equipment and its own box.
  • When the product reaches us, all necessary examinations are made. Shipments that meet the return conditions are approved and a refund is made within 7 days.
  • For products returned using the right of withdrawal (products returned without any defect), shipping charges are not refunded to the buyer.

Considerations
  • Returned items must be unused and suitable for resale.
  • Woodenzy is not responsible for incorrectly entered phone model, wood type and/or key variations while creating the order record. If such a situation is detected, the change request will be rejected.
  • If the application error is detected despite following the coating video, only the shipping fee will be sent again.
  • Free shipping is not provided for problems caused by non-compliance with the overlay video.
  • In cases where there is an error caused by Woodenzy, the product will be re-shipped as soon as possible and free of charge.
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