Delivery & Return Conditions
You can return any product purchased from Woodenzy within 14 days of delivery.
Steps
Considerations
Steps
- Send an e-mail to our support team with your return request using support@woodenzy.com. Submit all the information about your order, why you want to return the product, and photos of the product if it is damaged/missing/wrong product.
- Once your return request has been approved, our support team will provide you with a return shipping address.
- Send the product complete with its invoice, all other auxiliary equipment and its own box.
- When the product reaches us, all necessary examinations are made. Shipments that meet the return conditions are approved and a refund is made within 7 days.
- For products returned using the right of withdrawal (products returned without any defect), shipping charges are not refunded to the buyer.
Considerations
- Returned items must be unused and suitable for resale.
- Woodenzy is not responsible for incorrectly entered phone model, wood type and/or key variations while creating the order record. If such a situation is detected, the change request will be rejected.
- If the application error is detected despite following the coating video, only the shipping fee will be sent again.
- Free shipping is not provided for problems caused by non-compliance with the overlay video.
- In cases where there is an error caused by Woodenzy, the product will be re-shipped as soon as possible and free of charge.